Case Study Essay Example | Topics and Well Written Essays - 1000 words

Case Study - Essay Example Additionally, the educational, training or developmental factor is also expressed within this forecast. Training for law enforcement personnel is an important process in mitigating future forecasts of computer crimes (Richard & Roussev, 2009). This is due to the fact that training will provide police officers and crime investigators with skills and knowledge of detecting and mitigating crimes in digital communication in an efficient manner. More importantly, professionals within the legal system must be trained to ensure effective application of the rule of law as related to digital crime and terrorism and as a result prevent occurrence of these crimes in future and mitigate future forecasts. Second Forecast The second forecast predicts that internet or digital fraud via electronic media which emanate from the theft of user identity by system attackers will be the largest and most significant of the computer crimes. This forecast is reflective of computer security issue in which the privacy and confidentiality of personal and private data is accessed by attackers of computer systems through loopholes in the internet communication. This can be exemplified by the hacking into financial systems and accessing credit card information of customers which leads to unauthorized access to their accounts by the system attackers (Ionescu, Irea & Blajan, 2011). Monetary loss is the major issue or factor which is represented within the second forecast. This forecast is important to the law enforcement departments, agencies and systems because it motivates them to put preventative measures of reducing the incidence of digital fraud. This can be achieved through strict enforcement of the law against digital fraudsters. Third Forecast The third forecast is predictive of more advanced digital crime and terrorism which involve virtual attacks of computing systems. The forecast specifically predicts that the advancement of computer networking systems such as social networking site s will cause virtual crimes to grow at a faster rate as compared to previous periods when computer networking was less advanced. The networking factor is expressed as the cause of the predicted growth of virtual crimes which are forms of hybrid computer crime. This form of crime can be illustrated by the psychological warfare which is mediated by electronic communication and internet based exchanges among individuals and groups (Agustina & Insa, 2011). It is apparent that this forecast acts as an important consideration of the law enforcement system because of the need to design and implement laws which are concerned with dealing with virtual crimes. Fourth Forecast The fourth forecast on the future trends in digital crime and terrorism is reflective of its advancement to the developing nations. The forecasters predict that the future of electronic communication and computer systems in developing countries will be characterized by the emergence of system attackers and hacker groups. The factors which are considered as the motivation for the forecast future trends include religious, economic and political intentions for digital crime and digital terrorism. This form of digital crime can be exemplified by terrorist groups who hack into computer systems within security department to illegally acquire intelligent cables and use them for organizing their terrorist activities (Lim,

The film Jimi - All Is By My Side Essay Example | Topics and Well Written Essays - 1250 words

The film Jimi - All Is By My Side - Essay Example The biggest disappointment in the film was that when the audience expected some depiction of creativity and humor on Jimi, they were shown depression and a gloomy tale that indicated Jimi as a speechless mystic who had no spirit. Instead of the director showing Jimi in tour within Europe and performing music, the director only showed violence, overdoses, and mental breakdowns. This is quite an unprofessional film making and would probably make the audience wish the film was over. One would feel like they are watching an interpretation of the events. The article by Ian Inglis, â€Å"Popular Music History on Screen: The Pop/Rock Biopic† According to Ian’s article, the film followed the expectation of the biopic. In the film, one can see how Hendrix grew to stardom as he passed through the hardships. However, biopic films are always very predictable and turn out to be boring. The film producers decided to choose the year before Hendrix was a superstar. A fascinating thing about the film is that it does not only indicate to the viewers the particular period in Hendrix’s life but also teases it out in a popular figure. Hendrix has been a hero of his own and Benjamin manages to convey a character that was quite difficult. It is the conflicting and philosophical elements of Hendrix’s characters that prove to be quite compelling. One can get the notion that if he had not been found playing guitar in New York, Hendrix would have been satisfied playing the guitar anywhere and buying some second-hand clothes.

How Strong Is The Business Case For Diversity Management Business Essay

How Strong Is The Business Case For Diversity Management Business Essay Assignment Question: How strong is the business case for diversity management? Using research evidence and organizational examples, discuss the extent to which diversity-management is and should be applied. Table of Contents 1 Introduction 2 Defining Diversity 2 Defining Diversity Management 2 Advantages and Disadvantages of Diversity Management 3 Advantages of Diversity Management Program 3 Disadvantages of Diversity Management Program 4 Case Study of Diversity Management 5 Do and Dont in Diversity Management 6 Conclusion 7 References and Bibliography 8 Introduction The worlds increasing globalization trend demands more interaction between people from a vast diverse of cultures, beliefs, and backgrounds than the past. Today, people no longer live and work in an insulated marketplace. The reality is: they are now part of a worldwide (or commonly mentioned as flatten) economy with competition coming from nearly every angle of the globe. For this reason, businesses need to be open to change and accept the concept of diversity to become more creative (Kulik, 1998). The article in this section will be arranged as follow. Firstly, the concept of diversity will be defined. Then, the article further investigates and defines the concept of diversity management. Then, the perceived and often discussed advantages and disadvantages of diversity management program will be discussed. After that, some real life business cases on companies successfully managing diversity and subsequently reaped the benefits of growth, profitability and improved performance from an effective diversity management program will be presented. After the review of academic and research journals regarding the topic, the article proceed to suggest some do and dont for practical diversity management program. The article concludes with some outlook and general direction for managers to follow in implementation of diversity management program. Defining Diversity In daily conversation, the word of diversity has the meaning of differences or variety. However, in the business world and in the business textbook, diversity often refers to the many differences present among people today in workplace as well as marketplace that were not aware of by most people in the past. However, in-depth investigation discovered that different researchers may have different perceptions or definition on the concept of diversity. For example, Mondy (2010) argues that diversity refers to any perceived difference among people, be it from the dimensions of age, race, religion, functional specialty, profession, sexual orientation, geographical origin, lifestyle, tenure with the organization, position in an organization, or any other perceived differences. McShane and Von Glinow (2010), however, divided the concept of diversity into two parts, namely the surface-level diversity and the deep-level diversity. The surface-level diversity is referred to the observable demographic or psychological differences in people, such as their race, ethnicity, gender, age, and physical disabilities. In contrast, the deep-level diversity is referred to those differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes. Whatever the definition employed, all these definitions share a common theme; where the terms of diversity encompasses any sort differences between two or more people from various dimensions of factors that can affect workplace relationships and achievement. Defining Diversity Management According to Mondy (2010), diversity management is often referred to the effort of ensuring that factors are in place to encourage the continuous development of a diverse workforce by melding actual and perceived differences among workers to achieve maximum productivity. Esty et. al. (1995), however, define diversity management as acknowledging, understanding, accepting, valuing, and celebrating differences among people with respect to age, class, ethnicity, gender, physical and mental ability, race, sexual orientation, spiritual practice, and public assistance status for better workplace performance. The definitions of diversity management used by researchers are vast and may vary in the details. However, generally, it is safe to assume that the term diversity management indicates the implementation of strategies or policies to knit a network of varied individuals together into a dynamic work force. Advantages and Disadvantages of Diversity Management In recent years, diversity is increasingly perceived as an important issue in the context of business management. This is due to the increasing differences in the U.S. population, globalization process, increasing of international business and cross borders business dealing activities. Many researchers recognize such a trend and highlighted that diversity is an invaluable competitive asset that organizational decision makers cannot afford to ignore (Robinson, 2002). In the business community, companies have also tend to pay more focus on diversity and look for ways to reap the opportunities offered by diversity as they acknowledge that diversity has the potential of yielding greater productivity and competitive advantages (Cooke et. al., 2010). Apparently, managing and valuing diversity is a key component of effective people management, which not only can improve workplace productivity, but also contribute significantly to the strategic objectives of human resource management. Advantages of Diversity Management Program Many researchers and businessmen have been arguing about the importance and roles and contributions of managing diversity nowadays. Generally, they often present the idea that diversity can be a sort of strategy which enables organization to gain competitive advantage in the market competitive landscape. For example, according to researcher, namely, Bledsoe et. al. (2010) claim that: managing cultural diversity is one of the key factors differentiating a particular company at factors such as (1) efficient work practices or procedures, (2) technological innovation or change, (3) product or services related innovation and lastly, (4) client or consumers related services. However, there are more contributions of managing diversity to the strategic objectives of a company. The following paragraph will outline these contributions or benefits of diversity in workplace to an organization in details. Improved and enhanced competencies in terms of customer services. As a matter of fact, diverse workforce will often means diverse expertise, talent, experience and capabilities in the employees. If a manager understands the intricacies and complexity of how to manage diversity effective, he will be able to put the right person into the correct position, by minimizing his weaknesses while enhancing the particular employees strength. From this perspective, a diverse workforce enables a manager to choose the correct candidate for a particular position in the organization. For example, someone with cheering personality and has the ability to build rapport fast with customers can be send to the customer services department. All these means that diversity management will make the company to enjoy higher competencies in providing higher satisfaction to a customer (McMahon, 2010). Able to compile and improve the strength of customer intelligence. As we employ diverse workforce, we can indirectly tap into the knowledge and experience of these workforce. In the era of information, we understand that marketing intelligence or customer intelligence has becoming more and more important. Diversity in workforce in this picture can help a company to compile and collect more relevant and effective data on the market place. Ability to operate effectively as well as efficiently in a global context. As a well known fact, the entire world is a colorful depiction of diversity. Thus, to go global, a diverse workforce is some sort a basis requirement. We simply need the local experts to assist us in managing business units at foreign countries or simply to expand market share in the other countries. Thus, it is not hard for us to understand that a diverse workforce will enable a company to operate more effectively and efficiently (Bledsoe et. al., 2010). Able to produce more satisfied workforce, and thus leading to more productive workforce. If a company can manage diversity in a proper way, then the individual employee will no longer need to clone or purposely changed himself to adaption of the corporate culture. This can often leads to a more satisfied workforce. A more satisfied workforce, will in turn, leads to more productive workforce (McMahon, 2010). Effective managing of diversity enables reduction in industrial disputes. Of course, proper management of diversity can also ensure less industrial dispute or court case arises from employees issues (Cooke et. al., 2010). Diverse workforce can lead to increased creativity and innovation. Diversity can produce synergy and creativity and innovative as well. A group of different people is better than a results produced by a single person. The combined efforts are always much outstanding. Not only that, it is also often mentioned by textbook that: Diverse workforce can produce more diverse perspectives, which in turn is highly beneficial in seeking or implementing solutions to problems (McMahon, 2010). Having better chance to attract higher quality employees from a larger pool of employees (Tatti et. al., 2009). As a company prepare or has already adopted the mindset of having diversity is beneficial, then the company automatically access to a diverse pool of human talents, which means that the company can choose the employees from a larger pool of workforce. As now the choices are enlarged, then we can have access to better talents around the world, or in other words, we can access to the world class talents around the globe (Pitts et. al., 2010).   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Avoidance of group-think or cloning. (McMahon, 2010)mentioned that workplace heterogeneity can assist in avoiding groupthink or cloning, which in turn this will lead to increased productivity and reduces costs. To explain further, cost reduction is possible when we can have a reduction in conflict, lower turnover and absenteeism and improved cohesion. Likewise, Tatti et. al. (2009) finds that there is ample evidence to suggest that diverse groups with the skills and support systems to integrate effectively are likely to be significantly more effective than non diverse or homogeneous groups in the same activities. Disadvantages of Diversity Management Program However, the relationship between managing diversity and a particular companys performance from various empirical researches is not always straightforward. A good example by Stephensen and Lewin (1996) indicate that poorly integrated heterogeneous groups can be as damaging to the organization as overly integrated homogeneous groups. Apparently, managing diversity is an art, while although the contribution to a company strategic management picture is bright, the execution is nothing easy. Besides, unfortunately, there are also evidences that diversity can bring disadvantages to companies as well. For example, it is found that teams with diverse employees usually take longer to perform effectively. Besides, diversity also brings numerous communication problems as well as faultiness in informal group dynamics. At some serious cases, diversity can also be a source of conflict, that can cause issues such as reluctant to share information among workforce, employee morale deterioration prob lems, and higher turnover due to degradation of job satisfaction (McShane Von Glinow, 2010). Not only that, it is also mentioned that there can be various drawbacks due to implementation of diversity management program in the short term. For example, if handled insensitively, a diversity management program may invade employee privacy. Also, implementation of the diversity management program may be expensive in the short term. Apart from that, during the implementation process, deep seated prejudices within employees may be brought into the open, causing short-term tension. Particularly for a poorly handled program, conflicts and ill-feeling may be the end results for managers to handle (Tatti et. al., 2009). Case Study of Diversity Management There are various cases or real-life stories showing that diversity management can contribute to improved productivity, sales, market share, or profitability. There are three examples shown in the following section. Case I: Petro-Canada. The first case is about Petro-Canada. Recognizing that diversity management is essential; a Petro-Canada site in Vancouvers Chinese community, started to post signs in both English and Mandarin. The company is interested increase the companys presence within the community. Apart from that, after a team of sales associates found out that they had to be able to speak their customers native language as well, recruitment changes were made accordingly. Soon, the company was able to reap the benefit of diversity with a diverse workforce. The results and outcomes are outstanding, kiosk sales increased by 15 percent, and gasoline sales rose from 2.7 million liters to 3.1 million liters at the Main and Terminal stations, in just a mere four year period, between 1991 and 1994 (Pitts et. al., 2010). Case II: The McGraw Hill Companies. The second example is about a well-known book publishing company. The McGraw-Hill Companies emphasizes diverse workforce management. The reason is to tap into different talents available and critical to enhance the company presence worldwide. One program of the company talent management strategy is called the Associate Development Program (ADP). Since the program began in 1993, it has attracted talented individuals from top MBA business schools who are diverse in race, ethnicity, experience and perspective. All these diversity management programs had enable the McGraw-Hill Companies to leverages talent in global markets, on a worldwide basis. One striking example of using diverse workforce to tackle a foreign market is as follow: recruitment of local talent has enabled The McGraw-Hill Companies to solidify its brand reputation and market share in Latin America due to their expertise, cultural know-how, teamwork, experience and knowledge of the need s of the local market (Tatti et. al., 2009). Case III: Reebok. The well-known sport company has also been benefiting from a diversity management program. In the year of 1980s, a group of women at Reebok complained the fact that they could not find a good aerobics shoe. Listening to that complaint, Reebok began marketing aerobics shoes. The outcome is outstanding within just a period of two years, the company went from a $12 million-a-year shoe company to a $3 billion powerhouse. Since the incident, the company started to be aware of the importance of diversity. According to the CEO, Paul Fireman said that in order to become diverse and compete globally, a company must find people with different stories to tell at every level of employment, and then provide chances and opportunity for them to talk and perform (Pitts et. al., 2010). Case IV: IBM. IBM has a century-long diversity heritage based on the companys belief and philosophy that diversity is the bridge between the workplace and the marketplace. Such a belief and the act of valuing diversity are central to the companys ability to win in the global marketplace. Today, diversity management permeates every corner of IBMs management and technical operations and management style. Statistically speaking a convincing fact showing that the company is embracing diversity management whole-heartedly is this: 57% of IBMs Board of Directors is women, multicultural, and/or non-U.S. born (i.e., they are the minority group). Apart from that, it is also found that 40% of IBMs top 54-member Worldwide Executive Council is women, multicultural, or non-U.S. born. On closer scrutiny, it is not surprising to found that these women and multicultural executives have significant revenue responsibility. Not only that, further investigation also discover that 30 members of IBMs World wide Executive Council are involved in guiding specific corporate-wide diversity initiatives. They are held accountable for recruitment, retention and advancement of all talent and, most important, linking IBMs diversity initiatives to the global marketplace, which is in turn the main reason that IBM has been able to stay on top of the business landscape for decades (Cooke et. al., 2010). Case V: Levi Strauss Co. At Levi Strauss Co., diversity is a core company value being embraced by the companys management and workforce. The diversity management concept permeates throughout the organization the evidence is in the corporate belief that diversity is right for business, communities, and for families. The company senior managers had also argued that diversity creates greater tolerance. To sum up the implementation and philosophy of diversity management program in the company, we can observe the following statement from the companys officers. Specifically, the company officers mentioned that the companys diversity belief system translates into a four-component diversity strategy that has been instrumental in building their business. The four-components are as follow: (1) Sourcing diverse talent, (2) Empathetic marketing: If you are who you serve, [then] you will be a better marketer. (3) Creativity and innovation, and lastly (4) Community involvement. Such a belief sy stem is critical and powerful factors which ensure Levi Strauss Co. sustainable growth and success in the global marketplace (Cooke et. al., 2010). Do and Dont in Diversity Management As we have discussed above, there are perceived advantages and disadvantages of embracing diversity in workplace. It seems that there are evidences and cases indicating that diversity are possible source of competitive advantage and superior performance for businesses, but the implementation and the management of diversity is not an easy one. Apparently, the mismanagement of diversity or inability of the leader or manager to outline and execute and effective diversity management program will cause troubles to the organization with diverse workforce. In fact, for inexperience mangers, diversity indeed looks more like a curse than a blessing. Anyway, this writing has the opinion that it the presence of diversity is well-managed, it can create synergy and improve organizational performances. It is believed that diversity is a powerful strategy as managers can leverage on the strengths of some people in the team while making the weaknesses of some others irrelevant. The strengths in a person can compensate for the weaknesses of others, while his weaknesses are covered by others strengths, and this is essential for a high performing team. Consistent with such a view, this section will outline some do and dont for practitioners to follow. It may serve as a general guideline for managers to refer to in applying the concept of diversity management to daily management tasks (Cooke et. al., 2010). The first thing the manager should perform in managing diversity is that to ensure effectiveness of the diversity management program, the managers should communicate constantly to employees, managers, customers, shareholders, and other stakeholders at all stages of the program (Bledsoe et. al., 2010). It is vital to keep people informed as their support is necessary for the successful implementation of a diversity management program. The execution should involve everyone; as such a program is not an issue for only the personnel department or a responsibility of senior managers. Besides, it is also critically important to apply a change management processes to implement the program. The leader driving the changes should be aware that a long term perspective is required in implementation of a diversity management program (i.e., changes involves attitudes and dont happen overnight, and leaders have to expect that the program will last for years rather than a few weeks or months). Last b ut not least, the leaders must also have the correct expectations that resources are required for the program. Leaders must be prepared to invest money, time and resources to achieve successful diversity management program. On the other hand, there are two general dont rules to be aware of by managers. Firstly, managers should not confuse equal opportunities with diversity management. The equal opportunity approach can be part of any diversity initiative, but a successful diversity management program should go far beyond traditional equal opportunity issues. Secondly, managers should not design the diversity goals and policies for them (i.e., referring to the minorities), but they should instead think of us (i.e., everyone involved in the organization) (Bledsoe et. al., 2010). Conclusion This writing takes a critical view on the business case of diversity management. The results from researchers have been mixed. There are both advantages and disadvantages to a diversity management program. Successful cases of diversity management to improve company and workforce performance are also widely available. Apparently, from a review of the many journals related to diversity management, it can be summarized that the program can bring forward many benefits to a firm, but the implementation of the program can be challenging and resources consuming. Perhaps what is relevant for us to consider is how to cope with the increasing trend of workforce diversity in the globalization era. Organizations should recognize the changing workforce and other social pressures that are constantly demanding businesses to cope with diversity. Achieving diversity is not merely to become politically correct; it is more about cultivation of a culture that values individuals and their wide arrays of needs characteristics, nature and contributions. The good news is that correctly promoting and executing a diversity management program can improve company performance and to enhance the corporate reputation among marketplace, even though the implementation of the program is challenging.

Designing an Amateur Darkroom :: Essays Papers

Designing an Amateur Darkroom The first time I processed my own roll of black and white film I was around 14 years old. Being very anxious to see the pictures I had taken, I couldn't even wait for the film to dry. I first became interested in photography in seventh grade. My parents allowed me to buy some equipment and supplies to setup my own darkroom in our home. Everyday after school I rushed home to develop and print my own film. In my darkroom, away from the outside pressures of the world I enjoyed creating my own works of art throughout the remainder of my school years. At 40 years old with a family and home of my own I still look forward to escaping the world for a little while in my own darkroom. Creating custom prints of your own can be a very rewarding and fun too. The first step in designing your own darkroom is to choose a room in your home with electric outlets, running water, and the least amount of light coming through the windows and doors. The room must be light tight, you can accomplish this by covering the windows with a black cloth or heavy gauge vinyl. To check for stray light, stay in the darkroom for five minutes with all the lights off. Hold a piece of white paper against a dark background, if you can't see the paper, it passes inspection. If there are light leaks, use black electrical tape to cover them. The materials needed to develop your roll of exposed film are available at any photo supply store. You will need to choose the type of chemicals and paper needed according to type of film used, desired affect, convenience, personal preference, and expense. The clerks in these stores are usually very knowledgeable and helpful, explain to them what you're working on and ask plenty of questions. You will need: 1. Developing tank 5. Thermometer 2. Roll of exposed film 6. Developer 3.

Leadership Traits

Although research has shown that the presence of specific traits alone do not ensure successful leadership, it has been proven that successful historical leaders share certain key traits. According to Shelley Kirkpatrick and Edwin Locke, â€Å"leaders do not have to be great men or women by being intellectual geniuses or omniscient prophets to succeed, but they do need to have the â€Å"right stuff† and this stuff is not equally present in all people† (Kirkpatrick & Locke, 1991, p. 12). Despite the many controversial discussions on whether leaders are born or made, the fact that efficacious leaders possess key traits remains undisputed.Some of the various traits that have an impact on effective leadership are discussed in detail below. Ability to Listen Most people listen actively to only a small percent of what is being said because people speak at a much slower rate than what they are able to hear. Therefore, active listening requires concentration and attentiveness t o the speaker. Effective listening involves three important elements (Greenberg, 2010, p. 241): * Being nonjudgmental while taking in information from others. * Acknowledging speakers in ways that encourage them to continue speaking. Attempting to advance a speaker’s ideas to the next step. Listening is an important trait that â€Å"underlies all leadership skills. It is the key to developing and maintaining relationships, decision making and problem solving† (Rynders, 1999, p. 5).Gregory Rynders conducted a study on the relationship between listening and leadership. Although the research did not confirm if leaders naturally possessed superior listening abilities or if they just work harder at it, the results did confirm there is a positive relationship between successful leadership and effective listening skills (Rynders, 1999, p. ). Ability to Manage Some believe you can either be a manager or a leader, but you can’t be both. Although the functions of a leader and a manager differ, management skills are a subset of leadership skills (Shead, 2010). Management and leadership are not separate functions. They cannot exist apart from each other. Management, it appears, is about controlling an existing system, while leadership is about invention and adaptation. (Kaplan, 1994) A good leader must have the ability to manage and at same time distance oneself from managing when it is not appropriate to do so.Managing typically involves the details of running the day to day operations of the business. In this case, it would be inappropriate for the leader to get involved in tasks that should be delegated. However, leaders who do not possess the ability to manage lack the knowledge required to make effective decisions to lead the organization in the right direction. Balance There is an old saying, â€Å"Too much of a good thing can be bad. † Water is essential to the survival of the human body and a lack of water intake can result in dehydrati on causing serious health conditions.However, too much water can result in over hydration causing hyponatremia or intoxication. Balance is important in many areas of life and is a key trait in being a successful leader. Technological advances, economic changes, company dynamics and pressing deadlines create a difficult environment for practicing balance. Linking organizational, departmental and individual goals to the mission of the company is important. Yet balance is required to allow interpretation and innovation of the goals in order to gain commitment and enthusiasm from employees.Reward systems initiate creativity and motivation. However, if the correlation between rewards and individual actions is too specific, it may impede individuals from taking actions that lead to innovation. Time pressure is another key matter that requires balance. Lack of time pressures may result in declining productivity while excessive time pressure restraints may stifle creativity and growth (Gree nberg, 2010, pp. 361-362). Leaders must have the ability to maintain balance in order to achieve optimal results. Relating to GroupsIn recent years, more and more companies are adopting a team based work system and successful implementation has been linked to leadership (Murry, Avolio, & Jung, 2002). Relating to groups requires a different approach than that of traditional leadership. â€Å"In many of today’s organizations, where teams predominate, leaders are called upon to provide special resources to team members, who are empowered to implement their own missions in their own ways† (Greenberg, 2010, p. 330). Leaders must understand team dynamics in order to lead the various groups that make up the organization.Decision Making Process According to management experts, decision making is one of the most critical and common job functions of executive leaders (Mintzberg, 1988). People make a number of decisions every day; however decisions made at the senior level may ha ve a far greater impact on the organization. A general model describes the steps of the decision making process as follows: identify the problem, define objectives, make a pre-decision, generate alternatives, evaluate alternative solutions, make a choice, implement the chosen alternative, and follow-up (Greenberg, 2010, pp. 83-284). Leaders are typically responsible for making non-programmed decisions. Therefore, they must rely on prior experience, information available and reliable sources to make decisions. In order for a leader to possess the trait of superior decision making ability, they must understand each of these steps and use them to evaluate the effectiveness of their decisions. Understanding Change Change is essential to the growth and expansion of organizations. People are creatures of habit and not always accepting of change.Learning organizations have developed the capacity to adapt to continuously changing conditions through setting aside old ways of thinking, freely sharing ideas, and working together (Greenberg, 2010, p. 417). The greatest results are derived from changes that are strategically planned and systematically implemented. â€Å"Organizational development is a set of social science techniques designed to plan and implement change in work settings for purposes of enhancing the personal development of individuals and improving the effectiveness of organizational function† (Greenberg, 2010, p. 17). The â€Å"implementation dip† refers to two problems associated with change: the social-psychological fear of change and the lack of technical skills required for successful implementation. Leaders who understand change â€Å"still have an urgent sense of moral purpose and measure success in terms of results, but they do things that are more likely get the organization going and keep it going† (Fullan, 2001). Charisma Charisma is defined as â€Å"a personal magic of leadership arousing special popular loyalty or enthus iasm for a public figure† (Encyclopedia Britannica, Inc. , 1981, p. 377).A leader’s possession of charisma is based on the perception of their followers and may change due to actions and circumstances. Just as presidential approval ratings could change drastically from one day to the next based on the latest news and events. Charisma alone may not ensure successful leadership but it could mean the difference between an average leader and a great leader. A person may exhibit all the traits of a successful leader and propel the organization forward through market share dominance and financial growth and at the same time he may be perceived by his employees and community as a terrible leader.Charismatic leaders inspire enthusiasm and loyalty by engaging followers through personal connection. Transformational leaders like Rev. Dr. Martin Luther King, Jr. and President John F. Kennedy were known for their charismatic qualities that inspired others to follow them, often in a highly emotional manner (Greenberg, 2010, p. 316). Charisma is a key leadership trait because it emphasizes the importance of focusing on the viewpoint of the employees and the community. Drive Drive consists of the desire for achievement, ambition, energy, tenacity, and initiative (Greenberg, 2010, p. 14). â€Å"High achievers obtain satisfaction from successfully completing challenging tasks, attaining standards of excellence, and developing better ways of doing things† (Kirkpatrick & Locke, 1991, p. 2).Individuals that desire higher standards of excellence are more likely to succeed in a leadership role. They typically have a â€Å"can do† attitude and are willing to complete the necessary tasks to achieve positive results despite the challenge. Leaders with high levels of initiative are proactive. They make choices and take action that leads to change instead of just reacting to events or waiting for things to happen† (Kirkpatrick & Locke, 1991, p. 4). In our technologically advanced society, it is very easy to operate in a reactive mode, addressing issues as they arise. Great leaders have a natural drive to seek out challenges and proactively identify opportunities for improvement. â€Å"These same qualities, however, may result in a manager who tries to accomplish everything alone, thereby failing to develop subordinate commitment and responsibility.Effective leaders must not only be full of drive and ambition, they must want to lead others† (Kirkpatrick & Locke, 1991, p. 5). Self-confidence In order for leaders to gain commitment from their followers, self-confidence is a necessity. â€Å"A person riddled with self-doubt would never be able to take the necessary actions nor command the respect of others† (Kirkpatrick & Locke, 1991, p. 7). Self-confidence has been uniquely recognized as a necessary trait of effective or emergent leaders in many different studies written since 1948 (Judge, Ilies, Bono, & Gerhardt, 2002, p . ). Self-confidence is an indicator of emotional stability and self-esteem. Followers desire a sense of stability and assurance in their leader’s capacity to take charge in any given circumstance. Many times leaders have to be willing to take risks and make quick decisions that require commitment from others. Doing so requires confidence in their skills and abilities and others must be able to sense their confidence in order to commit to the decision and take action. Integrity Integrity means doing the right thing for the right reason, regardless of who is watching.A leader of integrity is a leader people can trust. Integrity also means conducting business in an ethical manner because integrity requires honesty. Integrity is essential to effective leadership since people value trust and fair treatment. People want to know their leader will stand behind their word and do what they proclaim. â€Å"Honesty is absolutely essential to leadership. After all, if we are willing to follow someone, whether it be into battle or into the boardroom, we first want to assure ourselves that the person is worthy of our trust.We want to know that he or she is being truthful, ethical, and principled. We want to be fully confident in the integrity of our leaders. † (Kirkpatrick & Locke, 1991, p. 7) Leadership Theories Leadership is an intricate process that entails developing and maintaining complex social relationships. Over the years, many have studied leadership approaches and styles in an effort to determine the most effective. Several leadership theories have formed out of these studies, two of which are contingency theories discussed below.A contingency theory is a belief that leadership is influenced by the â€Å"characteristics of the individuals involved and the nature of the situations they face† (Greenberg, 2010, p. 322). Hersey-Blanchard Situational Leadership Theory The situational leadership theory was developed by Paul Hersey, a professor who wrote the book Situational Leader and Ken Blanchard, author of The One Minute Manager. The theory was originally introduced as â€Å"The Life-Cycle Theory of Leadership† and was renamed â€Å"Situational Leadership Theory† in the mid 1970’s when they developed their own models (Hersey & Blanchard, 1969).The situational leadership theory is based on adapting your leadership style to the maturity of the individual or group you are attempting to influence. It is based on the fact that each person differs in their capabilities and capacity to set goals, their willingness and ability to take responsibility, and level of education and experience. Hersey and Blanchard characterized leadership styles into four behavior types: telling, selling, participating, and delegating. Telling (S1) is the act of identifying the roles of the individual or group and providing specific avenues of how to accomplish the specified task.Selling (S2) is the act of identifying the roles of the individual or group and providing two-way communication so as to allow the individual or group being influenced to commit to the process. Participating (S3) encompasses shared decision making allowing the individual or group to be a part of the identification of the task and the process. Delegating (S4) provides the individual or group with the authority to make decisions about the process while the leader remains involved as a monitor of the activities taking place. (Hersey & Blanchard, 1969) Hersey and Blanchard’s model also identifies four levels of maturity.Level one is when the participants lack the skills for the job and are either unable or unwilling to accept responsibility for the task. Level two is when the participants are willing to provide effort to complete the task but lack the skills or the knowledge required. Level three is when the participants are willing to provide the effort and have the skills or knowledge required but lack the confidence to take on the responsibility. Level four is when the participants are willing to provide the effort and have the skills or knowledge required and are confident and willing to accept the responsibility. (Hersey & Blanchard, 1969)Hersey and Blanchard noted the importance of communicating your leadership approach to your employees. If you make a good diagnosis and provide the leadership style needed but fail to communicate your approach, your employees may become untrusting. Therefore it is important to implement your approach with your employees rather than to your employees in order to create a cohesive environment. (Hersey & Blanchard, 1969) The idea is to adapt your leadership behavior to that of your employees. By identifying the maturity level of your employees and adapting your leadership behavior, you can become a more effective leader.Path-Goal Theory The path-goal is a contingency theory based on the principle that â€Å"subordinates will react favorably to leaders who are perceived a s helping them make progress toward various goals by clarifying the paths to such rewards† (Greenberg, 2010, p. 325). This theory emphasizes the importance of the way the leader helps to clarify, communicate and reduce or eliminate obstacles so as to create a positive perception that will result in increased effort and high-quality performance from the subordinate (Greenberg, 2010, p. 325).In essence, people will work to achieve the goal if they believe they are capable, and if they perceive the goal to be worthwhile. The path-goal theory suggests four basic leadership styles: instrumental, supportive, participative, and achievement oriented. Instrumental also known as directive is when the leader identifies the task and specifically defines the process to be followed. This approach has a positive effect when the tasks are ambiguous and essentially gratifying (House & Mitchell, 1974). The supportive leadership style is centered on building relationships with employees and show ing concern for their sychological well-being. This style is effective when the tasks are emotionally taxing and physically draining (House & Mitchell, 1974). The participative leadership style is the based upon the belief that two or more minds are better than one and engaging employees in the decision making process produces higher levels of commitment.The level of participation may vary based on the style of leadership used and the style may change based on the type of decision being made. The achievement oriented leadership style focuses on setting challenging goals with confidence in subordinates seeking to improve performance (Greenberg, 2010, p. 25). This style has been proven most effective in highly technical roles. The style of leadership that should be selected depends on the individual situation and several characteristics of subordinates should be considered. The theory suggests that several aspects of the work environment play a role and best results are achieved when tasks are unstructured. In a routine and structured work environment, employees may become resentful of the path-goal approach perceiving the leader as intrusive (Greenberg, 2010, p. 327). Application of Analysis to Leadership EnvironmentLeaders of all industries may take advantage of the study and application of leadership traits and theories. Practical application would benefit a general manager of a full-service hotel in the hospitality industry. A general manager is a leader to many different employees with various levels of education, experience and skills. In addition, the employees maturity levels vary and some are more willing than others to take initiative to expand their skills and abilities. The two contingency theories mentioned provide leaders with optional styles that can be adapted to individual employees to achieve optimal productivity.For instance, a new housekeeper may initially require the telling style of the situational leadership theory. They may appreciate cle ar guidelines that outline the process of cleaning a room. However, after the training period the employee may exhibit high levels of maturity by taking initiative and offering new ideas. In this case, employee engagement and commitment can be achieved by shifting to the participating leadership style. This can be accomplished through encouraging feedback and empowering the employee to implement new ideas.The sales team of a hotel operates most efficiently in a creative environment that promotes open forums for brainstorming and networking. The path-goal theory encourages a participative leadership style effective in sales positions because it encourages feedback and a personal commitment to the goals. The ability to listen and relating to groups are valuable traits when working with a sales team. Active listening ensures the employees understand the goals of the organization. Relating to the group allows the leader to provide the support and resources needed to achieve the goals.

Survey: ask 5 drivers about their knowledge

What would you consider are outside and inside distractions while driving? Brian: inside is cellphone, radio, food, conversations, and kids. The outside distractions are, an accident on the road, construction, and any thing that catches interest. Ben: outside would be weather, advertisements, nice cars. Inside would be passengers, radio or phones or anything that involves music, also changing car settings like heat and AC. Meg: cell phone, conversations, food, makeup.Out side there are ads, other people, and the weather. Alexandra: In: cell phone, kids, dogs, food, Out: ads, other drivers, pedestrians, and animals Henry: outside there is advertisements, cars, really nice cars, homeless people, working people, running women, but inside there is the radio, heat, the dials, and passengers. Question #2: What would you do when approaching a traffic light that is flashing amber? Brian: slow down, and proceed with caution. Ben: slow down, proceed with cation and be alter for things out of t he ordinary or onstruction.Meg: proceed with caution. Alexandra:slow down as much as possible, and proceed with caution. Henry: slow down, look around for any dangers, and continue with caution If one does not slow down, they may cause an accident with others that have, proceeding with caution is best advised, due to possible risks that may lay ahead. Question #3: When driving on a highway at 80 km/h the safe following distance is _. When would you increase this distance? Brian: two car lengths, at least.The space should be increased when the weather onditions are abnormal Ben: I would stay 3 seconds behind the car I front of my and increase that distance if I see anything a head that could be problematic like a merge lane, accident, construction Meg: three seconds approximately, but if the weather is bad, construction, or if there is traffic the space is increased. Alexandra: three seconds when the weather allows such. The time should be increased during rain, snow, ice and fog. He nry: 3-4 seconds, but increased when roads are slippery and/or wet, there is fog, and when it is snowing.If the following distance is not increased on highways when required, an accident may occur. The driver is putting him/her self in danger by not considering the adverse weather conditions, construction, and accidents. Question #4: What would you say are things that other drivers do that annoy you? Brian: tailgating, driving with your high beams on, texting, wearing headphones, not shoulder checking, and no signal usage. Ben: my number one most annoying thing that other cars do is not signal. Meg: when people cut me ott, or when they dont signal.It also bugs me when they're to busy talking on their blue tooth to pay attention to what is happening around them. Alexandra: not signalling and cutting me off really gets me angry. Henry: women thinking that they can apply makeup while driving, tailgating, texting and not signalling, I believe that in order from most dangerous to least d angerous, these annoying actions are as listed: not signalling 2 texting 3 cutting off 4 tailgating 5 high beams 6 not shoulder-checking 7 talking on phone/blue tooth 8 make up